Privacy Policy

Last updated: May 2026

At Spokane Party People, your privacy matters to us, almost as much as making sure your kid's birthday is absolutely legendary. This Privacy Policy explains what information we collect, how we use it, and what rights you have. We keep it simple and straight.

This policy applies to Gaines Capital LLC DBA Spokane Party People ("we," "us," or "our") and all Services we provide, including our website, booking forms, and communications.

1. Information We Collect

We only collect information you voluntarily provide to us. This may include:

• Name: so we know who we're throwing a party for.
• Email address: to send booking confirmations, updates, and (if you opt in) promotional messages.
• Phone number: optional. Only collected if you choose to provide it, used for booking-related text messages and reminders.
• Event details: date, address, package selected, and any notes you provide when booking.
• Payment information: processed securely through our third-party payment processor (Stripe). We do not store your full payment card details on our systems.
• Communications you send us: emails, text messages, contact-form submissions, or chat messages that you initiate with us.

We do not collect sensitive personal information such as Social Security numbers, government-issued ID numbers, or financial account information beyond what is required to process payment.

2. How We Use Your Information

We use the information we collect to:

• Process and confirm your booking
• Communicate with you about your event (delivery times, reminders, updates)
• Send you receipts, invoices, and payment confirmations
• Process refunds, including the 5 business days equipment security deposit refund window after pickup
• Respond to your questions or support requests
• Send you promotional messages, offers, or waitlist updates, only if you have opted in
• Improve our Services and customer experience
• Comply with legal obligations

We will never use your information for purposes that aren't described here without first letting you know and giving you the chance to opt out.

3. Text Message Communications (SMS)

By providing your phone number and opting in to text messages, you consent to receiving SMS communications from Spokane Party People, which may include booking confirmations, reminders, and updates about your event.

• Phone number is optional. You are not required to provide your phone number to use our Services.
• Message frequency varies depending on your booking activity.
• Message and data rates may apply depending on your carrier plan.
• To opt out of text messages at any time, reply STOP to any message we send. You'll receive one final confirmation message and then no further texts.
• For help, reply HELP or contact us at [email protected].
• We do not share or sell your phone number to third parties for marketing purposes.

4. Email Communications

By providing your email address and booking our Services, you agree to receive transactional emails (booking confirmations, invoices, updates). If you opt in to marketing communications, you may also receive promotional emails about new products, offers, and Spokane Party People news.

• To opt out of promotional emails, click the Unsubscribe link in any email we send.
• Transactional emails (e.g., booking confirmations, refund notifications) are necessary to fulfill your booking and cannot be opted out of while a booking is active.

5. How We Share Your Information

We do not sell, rent, trade, or share your personal information with third parties for their own marketing purposes. Full stop.

We may share your information only in the following limited circumstances:

• Service providers: We use trusted third-party tools to operate our business, for example, Stripe for payments and GoHighLevel for CRM, booking forms, email, and SMS communications. These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.
• Legal requirements: We may disclose your information if required to do so by law, court order, or government authority.
• Business transfers: In the event of a merger, sale, or acquisition of our business, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

6. Data Retention

We retain your personal information for as long as you maintain an active relationship with us or until you unsubscribe and request removal. If you unsubscribe from all communications and have no active bookings, we will remove your personal information from our active systems within a reasonable timeframe.

Some information may be retained longer where required by law (for example, financial records for tax purposes).

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. Our booking and payment systems use industry-standard encryption (SSL/TLS), and payment card data is handled directly by Stripe under PCI-DSS standards. However, no system is 100% secure, and we cannot guarantee the absolute security of your information.

If we ever become aware of a data breach that affects your personal information, we will notify you as required by applicable law.

8. Third-Party Links & Tools

Our website or communications may contain links to third-party websites or services (e.g., Facebook, Instagram, TikTok, YouTube). We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you interact with.

We do not currently use third-party advertising pixels (e.g., Facebook Pixel, Google Ads conversion tracking). Our website may use limited first-party analytics to understand how the site is used and improve it. If we add tracking or advertising tools in the future, we will update this policy and provide appropriate notice.

9. Children's Privacy

Our Services are intended for adults booking on behalf of their families. We do not knowingly collect personal information directly from children under the age of 13. All bookings must be made by a parent or guardian who is at least 18 years of age. If you believe we have inadvertently collected information from a child, please contact us immediately at [email protected] and we will delete it promptly.

10. Your Rights

Depending on where you live, you may have the following rights regarding your personal information:

• Access: Request a copy of the information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information (subject to legal retention requirements).
• Opt-out: Opt out of marketing communications at any time (see Sections 3 and 4 above).
• Non-discrimination: We will not discriminate against you for exercising any of these rights.

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe, generally within 30 days.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy with a new "Last updated" date at the top of this page. If we make material changes, we will notify you by email or by a prominent notice on our website. Your continued use of our Services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

Questions about your privacy, or want to exercise any of the rights above? Reach out anytime:

See also: Terms & Conditions.